How can we help?

Contact OurTurn support

Tell us what happened, what you expected, and which iPhone or iOS version you are using if it seems relevant. Please do not email private couple answers or voice recordings unless they are necessary to explain the issue.

Purchases

Subscriptions and purchase restoration

OurTurn Premium is available as an auto-renewable monthly or annual subscription. The annual plan includes Apple’s 7-day introductory free trial for eligible users; the monthly plan has no free trial. In the U.S., the current prices are $19.99/year and $3.99/month. Storefront pricing and eligibility may vary.

Subscriptions are billed through Apple. Manage or cancel them through your Apple / App Store subscription settings. Restore Purchases is available inside OurTurn. If restoration does not work, confirm the Apple ID and your internet connection, then contact us.

ClearlySimple does not receive your full payment-card information. For billing or refund issues, use Apple’s purchasing systems at reportaproblem.apple.com.

Voice recording

If OurTurn cannot hear the microphone

OurTurn asks for microphone access only when you choose to record a voice answer. If recording is unavailable, open iPhone Settings, find OurTurn, and confirm that microphone access is enabled. Then return to the app and try again.

If the microphone works in other apps but not in OurTurn, restart the app before contacting support with the details of what you see.

Sharing

Opening an .ourturn file

.ourturn files are designed to open in the OurTurn app. Make sure OurTurn is installed on the iPhone receiving the file, then use iOS to open or share the file with OurTurn.

OurTurn uses file-based sharing rather than live cloud synchronization. If a file will not open, ask the sender to export it again and send the new copy without renaming or modifying the file.

Local-first

Backups and local data

Questions, saved answers, voice recordings, and History are kept locally by default. Use the app’s backup or export options where available before resetting local data, changing devices, or removing the app if there is content you want to keep.